Quiz1 | Kouland Technology, inc

Results

Great job! Congratulation You have successfully passed your TV Mounting Skill assessment test.

We are sorry you didn’t pass the TV mounting skill assessment test. Please contact your manager to take it again.

#1. What is the standard distance between studs in most US residential structures ?

8 - 12 inches

24 - 32 inches

16 - 24 inches

18 - 24 inches

#2. You get to customers home and the customer wants more work done then what is on the work order. How do you handle the situation ?

Do the work free of charge

Politely decline and leave the house

Inform the customer those services will be extra and contact your manager to get a price

Do the work and update the customer of price increase after

#3. In what situation would you use stud finder?

Concrete or Brick Installs

Brick only installs

All drywall installs

Never, its not needed

#4. If you are mounting a “16 Inch” bracket on a drywall surface and the customer has 24 inch studs. Select the following best options.

Tell the customer you cannot do the installation

Secure the mount to 1 stud and apply multiple drywall anchors for the opposite end

Mount the TV with only drywall anchors

None of the above

#5. What should “NEVER” be done during an installation?

Leave your tools on furniture

Put the TV where its prone to being damaged

Leave dust and debris from drilling behind for the customer to clean

Dragging heavy furniture across the floor

All of the above

#6. What should you check before preforming an In-wall wire conceal service?

Check the wall for a fire-block

Check the wall for insulation

Ensure there is no plumbing or electric near where you are drilling

All of the above

#7. A customer is very particular and insist everything you do must be perfect. How do you handle the situation ?

Confirm all possible options and steps with the customer prior to beginning with the installation

Complete the installation process that's easiest for you

Disregard the customers request

None of the above

#8. It’s very important our technicians probe the insides of a wall to ensure no electrical wiring or water/ plumbing lines are damaged during a installation. Choose the following you would personally take to prevent this situation.

Check adjacent walls and surroundings for signs of electrical or plumbing

Use a multi-function stud finder

Make a small insertion or pilot hole and insert a inspection camera

All of the above

#9. Can you install a TV onto a Stucco Wall?

Yes

#10. Do you have the tools and experience to install a brick/ concrete walls ?

Yes

#11. What cautionary steps should you take to ensure the customers TV Is never scratched, scuffed or damage during installation?

Wear gloves at all times

Never touch or grab the display portion of the TV

Move the TV to a safe location during installation

Test and Inspect the TV before and after the installation

All of the above

#12. Do you have the tools and experience to install a TV on metal studs ?

Yes

#13. We offer many additional services for a customer to book at the time of installation, one of them is basic “in-wall concealing” of the wires behind drywall. Is this something you have the skills and tools to complete?

Yes

#14. When is it acceptable to run a TV power cable or extension power cable behind drywall?

Only If The Customer Signs A Liability Waiver

Never, This is a National Electrical Code Violation

Only in a Apartment or Business Building, Never in a Home

Only in a Home, Never in a Apartment or Business Building

#15. Do you have the tools and experience to patch drywall holes?

Yes

#16. Do you have an electrical or low voltage license?

Yes

#17. Cleanliness is very important to us and our customers. Do you carry a shop-vac and work mat or other tools to clean up after each installation?

Yes

#18. A customer request you to place a 65” TV on an area of the wall that you have confirmed has no studs and does not want it mounted anywhere else. How do you proceed?

Suggest it is unsafe and request to mount it elsewhere

Mount it using Anchors/ Toggle Bolts that are rated beyond the weight of the TV

Mount it elsewhere on studs without confirming with the customer

Politely tell them you cannot do the installation because it is un-safe and leave the home

See Your Result