This Test Has 45 Questions and Requires 70% To Pass
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#1. A customer’s computer crashes after 10 minutes of use and some of their applications will not open. They have noticed a huge decrease in speed and functionality of their computer and fear they will lose all their data This is could most-likely be the result of which of the following options?
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#2. You are performing a cleanup of a customer’s computer_ You have already cleaned the customer’s registry with CCleaner but have a remaining task of running an in-depth virus scan or utility scan with antivirus software_ What should you do with CCleaner prior to leaving the customer’s home with the antivirus scan running?
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#3. If while at a customers home you run into a cable that looks somewhat like a phone cable or an ethernet cable and you are unsure of what cable it is, how can you tell the difference?
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#4. If a customer wants their Smart TV’s native apps (such as Netflix) to output sound through their AN receiver; which cable out of the available options is the best cable to use to transmit audio from the TV to the receiver?
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#5. Which of these would be software/drivers you should most likely NOT remove (Multiple Answers):
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#6. Where can you get the drivers required for a printer installation?
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#7. When extending a network using a Dual Band Linksys Extender, which network band(s) should the extender connect to?
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#8. What is the SMTP server for a customer with the email address ending in ”@gmail.com”?
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#9. What does the Amazon Fire TV not include?
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#10. Before completing the set up of a printer, what should you always make sure to complete before leaving the appointment?
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#11. A customer complains that their network when under load, tends to slow down and become unreliable. They also note that they frequently have to restart all of their network devices to restore the speed of the network but the problem keeps occurring. Their network consists of a wireless router and one wireless extender both in close proximity with SSIDs of “Home Network” and “Home Network-5G”. Which of the available changes may most-likely help improve the reliability of their network?
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#12. Which of the following is true about extending a wireless network? (Multiple Answer)
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#13. A customer’s computer has been encrypted with a virus that demands they pay a certain fee to decrypt the information otherwise it will be destroyed. This is most likely the result of:
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#14. When initially setting up a printer that is going to be used solely across a network, which method of connecting the printer to the network will provide the best connection and reliability?
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#15. A customer has a Mac with 4GB RAM, a quad-core i7 processor, and a 1TB hard drive. Shortly after getting a video editing program, the computer became very slow. You notice his computer gives a “memory full” error only when the program is running. What could this mean?
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#16. What is important to know about placement of a wireless extender/repeater?
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#17. On a Mac, if you need to repair or format the hard drive what program should you use?
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#18. You are cleaning up unnecessary software from the ”programs and Features” menu on a windows PC. You see a program you are not necessarily familiar with. Your best course of action is to:
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#19. When does a powerline adapter benefit a network?
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#20. How many IP addresses are in IPv4?
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#21. On a Mac, where do you go to make adjustments to a user’s Login items?
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#22. What is the first location you should check to remove programs on a Windows device?
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#23. You arrive to an appointment to hook up speakers. When you get down to work you realize the speaker wires are capped with banana plugs and the receiver only allows direct contact from the wire, via a pinching or screw down connector. What must you make sure to do? Choose all that apply.
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#24. Which type of universal remote will you most-likely NOT be able to service as a Kouland Technology technician?
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#25. A customers homepage is being redirected to an unfamiliar search engine and random advertisements keep popping up and preventing use of the computer. Based on our classifications, this is most likely the result of:
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#26. Viruses can be spread through using USB Flash drives.
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#27. On a Mac, which of these is NOT an example of an application that should be updated during a virus checkup for a customer?
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#28. A customer wants all of their emails to be stored on their computer and not the server. You should———set the server to use———
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#29. What is the latest consumer-grade Wi-Fi technology available today?
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#30. What is the port name you will use to connect a router to a modem via ethernet cable?
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#31. A customer tells you ”Microsoft” has been calling them telling them they have a virus on their computer and that, in order to fix it, they will need to give ”Microsoft” control of their computer and a credit card to pay for the service. You should tell the customer:
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#32. Where are you able to repair disk permissions on a mac os device?
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#33. If a customer mentions after clicking on an ad multiple problems began to happen and their computer began to act weird, what can you do to prevent future malicious ads from popping up?
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#34. What account information is needed to set up an email account on third-party software? Select all answers that apply.
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#35. When setting up a roaming network, what should be enabled on the secondary, wireless access points?
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#36. What utility should be used to configure Apple routers?
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#37. A customer complains that their remote for their receiver simply confused them. All devices seem to work. However, pressing “DVD” on their remote actually switches to their cable box, pressing ”Game” SWITCHES to their DVD, etc.. This is most likely the result of:
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#38. A customer has a router with all available LAN ports already being occupied. You need to hardwire one or more additional devices directly to the primary network device but do not have any available LAN ports. What network device could help you accomplish this?
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#39. On Mac OS. which third-party application can you use to locate where the largest size files and folders are stored?
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#40. You’ve entered all of the credentials for a customer’s mail account and now it is set up but you are not sure if it is active. What is the best way to check?
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#41. A customer is insisting that you do not remove their torrent programs as it has given them “free” software and saved them tons of cash! Your response should be similar to:
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#42. Which of the following are notorious Malware cesspools? (Multiple choice)
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#43. A customer has more than three devices that utilize HDMI outputs, but their television only has two available HDMI inputs. The customer really wants to get all three of their devices working but does not want to spend too much money. What is the cheapest and most effective solution for the customer?
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#44. What is the standard distance between studs in most US residential structures?
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#45. You get to customers home and the customer wants more work done then what is on the work order. How do you handle the situation?
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